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FREE SAME DAY DELIVERY IN WINDHOEK ON ORDERS OVER N$300
FREE SAME DAY DELIVERY IN WINDHOEK ON ORDERS OVER N$300

Privacy policy

PRIVACY POLICY FOR MONS GADGETS & ELECTRONICS

  1. Use of Customers’ Personal Information

Customers’ data may be shared with Mons Gadgets & Electronics to improve the processing of orders and customers overall experience. It may also be used for marketing research purposes and customer relations management. 
What do we do with your personal information? 
The User/Customer data collected helps us to personalize our website according to each user’s preferences. At Mons Gadgets & Electronics, offering you the most friendly browsing experience is our priority. The data collected are for statistical purposes alone and they help us to: 

  • Process your orders and payments
  • Communicate with you about your orders, our products, and services as well as promotional offers
  • Deliver our products and services
  • Maintain and update our database and your accounts with us
  • Suggest a distinctive and targeted navigation experience
  • Detect fraud and prevent abuse on our website

By signing up on our website or completing an order, you agree to receive

  • Emails on finalizing your order, which may contain relevant offers from third parties.
  • Emails asking you to review Mons Gadgets & Electronics alongside your purchase.
  • Promotional emails, SMS and push notifications from Mons Gadgets & Electronics.

You can unsubscribe from our promotional emails and/or SMS via a link provided in each mail/SMS. In case you want us to remove your personal information from our database, kindly email our Customer Service via the associated email address.

  1. How Secure is Your Information?

You need to protect against unauthorized access to your password and computer. Ensure you log out after using a shared computer. 
We work assiduously to protect the security of your data during transmission by using Secure Sockets Layer (SSL) software, which encrypts any information you input. 
We reveal only the last four digits of your debit/credit card numbers when confirming an order. However, we transmit the entire credit card number to the appropriate credit card company while processing your order(s).

  1. Examples of Information Collected:
  • Information given to us: You provide most of this information when you search, buy, post, participate in a giveaway/contest or survey, or communicate with our customer care unit. For instance, you provide such information when you search for a product; place an order through Mons Gadgets & Electronics; provide information in Your Profile or Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a survey or a contest entry form.

As a result of the above actions, you might supply us with information like your name, address, and phone numbers; debit/credit card information; people to whom purchases have been shipped, including home addresses and phone number; e-mail addresses of your friends and other people; review contents and e-mails sent to us; personal description and photograph in Your Profile; and financial report, including Social Security and driver's license numbers.

  • Automated information: Examples of the information we gather and analyze include the Internet protocol (IP) address which is used to connect your computer to the Internet; e-mail address; login password; computer and other connection details such as browser plug-in types and version, browser type and version, time zone setting, and operating system; purchase history, which we sometimes cumulate with similar information from other customers to create other crucial features; the full Uniform Resource Locator (URL) clickstream to, through, and from our website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our number.

We may also use browser data such as cookies, flash cookies (also known as Flash Local Shared Objects), or technical data on certain parts of our website for the identification of your device, prevention of fraud and other diagnostic purposes. During some visits, we may use some software tools to collect and measure session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as clicks, scrolling, and mouse-over’s), and methods used to browse away from the page.

  • Mobile information: The majority of mobile devices provide their users with the ability to stop location services. Usually, these controls are located in the settings menu of such devices. Hence, if you have questions about how to deactivate/disable your device's location services, we advise you to contact your device manufacturer or mobile service carrier.
  • Information from other sources: This category of information include updated delivery and address information from our carriers or other third parties, which we use to enhance our communication, correct our records and deliver your next purchase; account information and purchase or redemption information; search term and search result information from some searches conducted through the web search features.
  1. What about Cookies?

Cookies are tiny text files or unique identifiers that are transferred to your device to enable our systems to recognize your device and to provide features that will make your navigation experience exceptional and well-targeted. Your browser can be set not to accept cookies, but this would restrict your use of our website.
The acceptance of cookies is not a requirement for visiting our website. However, we would like to emphasize that the use of the 'cart/basket' functionality on the website and ordering is only possible with the activation of cookies. These cookies are stored by your internet browser on your computer's hard drive and can be used to recognize the address of your internet protocol thereby saving you time while you are on, or about entering the website.

We only use cookies for your convenience while using the website (for instance to remember your details when you want to modify your shopping cart without having to re-type your email address) and not to obtain or use any other information about you (for instance targeted advertising). We utilize Google Analytics for our marketing and personal data optimization and Google Digital Marketing to propose targeted offers. Thus, please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. 

  1. Accuracy of the Personal Data provided to Mons Gadgets & Electronics

You affirm and assure that you are the owner of the supplied information or have the necessary rights on the content that you transmit to us; that at the date of its transmission

  • The content is factual and not defamatory (i.e. damaging to any third party)
  • The use of the content does not breach any of our policies
  1. What are your Rights?

If you are still worried about your information, you have the exclusive right to request access to the personal data which we may hold or process about you. You also have the right to require us to correct any inaccuracies in your data free of charge. At any point in time, you also have the right to request us to stop using your personal details for direct marketing purposes.

  1. Contact Information

We welcome your objective comments regarding this Privacy Policy. If you believe that our site has not adhered to this Policy, please do not hesitate to contact us. We will harness all practical efforts within our means to determine and rectify the issue accordingly.